[Resolved] Cinepolis India — refund for ticket

Varun Satyamurthy

from Kolkata, West Bengal

Address:	Kolkata, West Bengal
Website:	www.cinepolisindia.com

I had attempted to book 3 tickets of 'sanju' on 7 july 2018 using the cinepolis website (Lake mall, kolkata 3:50pm show for sunday 8th july 2018). Money got deducted immediately but tickets did not get reflected under my mail [protected]@yahoomail.com. Ref no.[[protected]]. Also my personal contact is [protected] or [protected]. I have sent various mail to your customer care email id with no response and you don't have customer care number.

Please refund my money.

Regards,
Varun

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Aug 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Cinepolis India Customer Care's response Dear Varun Satyamurthy,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

Jul 31, 2018

Updated by Varun Satyamurthy Why have not updated till now, its been 6 days since i have posted my complaint. Can you atleast confirm that the ticket has not been processed and reply the same in my mail.

Aug 04, 2018

Updated by Varun Satyamurthy why are you not responding