[Resolved] Cinepolis India — refund my money as ticket confirmation did not come

[Resolved] Cinepolis India — refund my money as ticket confirmation did not come

D Debasish Roychowdhury from Burla, Odisha

I booked 1 ticket using the Cinepolis App from my phone, for movie Badhai Ho, 8 Nov 2018, 10:50 show, Cinepolis, Acropolis Mall, Kolkata. I Paid Rs 225/- (Rs 210/- for ticket + Rs 15/- as convenience fees) from my SBI debit card. The amount got deducted from my account and I have the sms from SBI also. SMS FROM SBI: Thank you for using your SBI Debit Card 559XX5925 for a purchase worth Rs225.0 on POS 81800006 at CCAMOTO txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]. I did not get the ticket confirmation mail nor any sms from Cinepolis. This is a terrible experience. Earlier also I had problem with this App. This App should be removed by Cinepolis. PLEASE REFUND MY MONEY ASAP. Was this information helpful? No (0) Yes (0)
Dec 23, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 11, 2018 Cinepolis India Customer Care's response Hi Debasish, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (52737) in the subject line so that our team can assist you Contact number.: Email ID: Date of Transaction: Regards, Team Cinépolis Verified Support Nov 20, 2018 Cinepolis India Customer Care's response Hi Debasish, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards Team Cinépolis.
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