Cinepolis India — refund of deducted money
VaVarshal Suri on Dec 26, 2017
You have paid rs. 600.00 to aip*cinepolis india pr mumbai ind via your card ending with 4339. Your wallet balance is rs. 2126.21 and transaction id is [protected]. Tranascation was done on 20th oct 2017 but no tickets were generated.
Again we did the next transaction and got the tickets.
It has been 1 and half month now, and we are yet to receive our failed transaction amount of rs. 600/- back.
Since that time we are doing follow up with cinepolis from last 1 mnth. Regarding this.
So requesting you to refund us this amount in the wallet.
[Dec 26, 2017] Cinepolis India customer support has been notified about the posted complaint.
Cinepolis India Customer Care's response, Dec 27, 2017
Hi Varshal Suri,
We completely understand how you feel right now. However, please be assured that we are working on your concern. We'll share relevant updates with you soon, please allow us some time.
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