[Resolved] Cinepolis India — Refund of money as movie is not booked

navneet.kaur

from Amritsar, Punjab

Address:

143001

I booked a ticket for a movie transformers today 7:25 p.m. show and i did the payment through paytm wallet at around 4:30p.m. . the payment through paytm confirmed but I have not received the tickets as they are not booked . the paytm wallet txn ID: [protected], . kindly send me the refund as soon as possible . Im very much disappointed with the service and this is the first time it happened to me .
name: Navneet kaur mann
my contact number is [protected]
email id is mannonline.[protected]@gmail.com

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Aug 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Cinepolis India Customer Care's response Dear Navneet Kaur Mann,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.