[Resolved]  Cinepolis India — refund of money for being charged twice and no confirmation of movie tickets

I tried to book for incredible 2 for 30th june 10 pm at alpha cinepolis ahmedabad for 3 tickets. Twice i was charged rs 765. That makes a total of rs 1530 and then my booking wasnt accepted. Nor the tickets were issued but they charged me thru net banking. I want a refund of my money. Kindly do the needful. And twice it deducted your website my money and didnt give any confirmation of my tickets neither refunded. My bank statement shows deduction of rs 1530 total and its paid to cinepolis. Then why no confirmation of tickets has been given???

Thanks

Seme
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Jul 31, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2018
Cinepolis India Customer Care's response
Dear Seme Ahmedi,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis
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