[Resolved] Cinepolis India — refund of money on transaction error

Ganzps

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641045

I tried to book tickets on cinepolis website for the movie 2.0 on 6 th decemeber-2018. The amount got debitted on my credit card but no ticket was issued. This happened twice. I contacted the theater @ coimbatore and they told that they have server issues and the refund will happen in three working days. i got refund 0f one transaction of rs 2111.60 after regitering a complaint.but the other transaction of rs 1480 is still not refunded even after several reminders.

Transaction amount-rs1480
Autenciation code-008676

Transaction amount-rs 2111.60
Autenciation code-063739

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Apr 1, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

Cinepolis India Customer Care's response Dear Customer(Ganzps),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (62348) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Mar 01, 2019

Cinepolis India Customer Care's response Dear Customer(Ganzps),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis