[Resolved] Cinepolis India — Refund of Rs. 187.12 for charged movie ticket for failed transaction

pawan a

from Delhi, Delhi

Address:	Thane, Maharashtra
Website:	cinepolis

I have booked movie ticket of Dangal dated 26/12/2016 through IDBI Net banking. Transaction failed but Rs. 187.12 deducted from my account. IDBI Bank said amount is at billers end.
So that I have mailed to Paytm and paytm mailed me about your site which is as follows
We would like to inform you that, as confirmed by the merchant your transaction under order was successful from our end. We would request you to kindly contact the merchant customer care team for the order confirmation.

In case, denies the transaction/Payment, kindly share the consent mail with us from the merchant end against the failure transaction.

So please refund my money as early as possible

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Mar 6, 2017

Complaint marked as Resolved

We prima facie presume in good faith based upon your concern raised under 22620297 on 25-02-2017 regarding order id 36243 that, you did not receive the concerned goods/service from the Cinepolis India but payment was deducted from your Paytm wallet. On bona fide belief of your said complaint, we have credited Rs. 187.18 against your Order ID 36243 to your Paytm Wallet, which would however be subject to review and reversal based upon the finding of our enquiry being initiated herewith. We have simultaneously initiated investigation with Cinepolis India on your behalf in the above complaint of yours. In case Cinepolis India provides sufficient and convincing proof of payment and delivery of goods/services to you in future, the Paytm reserves it's rights to reverse the said amount from your Paytm Wallet, which would be reflected in Paytm wallet statement.

Cinepolis India customer support has been notified about the posted complaint.

Feb 15, 2017

Updated by pawan a ORDER NO.- 36243 from Paytm

Mar 24, 2017

Updated by pawan a give my money back if not i will file complaint in consumer court

Verified Support

Apr 09, 2017

Cinepolis India Customer Care's response Dear Customer (pawan a),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Verified Support

Apr 17, 2017

Cinepolis India Customer Care's response Dear Customer (pawan a),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.