[Resolved] Cinepolis India — reversal of payment | |
I tried booking tickets on nov 18th 2018 @ 11 am, through cinepolis website, i chose paytm as the gateway and it successfully completed the transaction, however the ticket details never came up and got a message saying "unsuccessful", for which i first contacted the paytm support, they informed the transaction was successfully travsferred to cinepolis india and i have the screenshot of the same. I then tried searching online for cinepolis helpline number, cant believe there is no csr care for cinepolis india!! A firm of this magnitude with no customer care im baffled! So somehow tried pinging them on fb messenger and there has been no further updates response or updates, not sure how to go about it further! Was this information helpful? | |
Jan 5, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Cinepolis India Customer Care's response Dear Kiran, We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards, Team Cinépolis | |
 2 Comments | |
Comments
Hlo sir/madam,
I am jeetu.
I have booked 9 tickets of 2.O Hindi 3D.but we have received only 3 tickets, in hurry we didn't checked the ticket.but when we check it it's only 3 tickets, Amount paid 2070/-.
Kindly solve show time today 6:40 PM
Contact no.[protected]
Please resolve before show time
I am jeetu.
I have booked 9 tickets of 2.O Hindi 3D.but we have received only 3 tickets, in hurry we didn't checked the ticket.but when we check it it's only 3 tickets, Amount paid 2070/-.
Kindly solve show time today 6:40 PM
Contact no.[protected]
Please resolve before show time
Cinepolis India Customer Care's response, Dec 12, 2018
Verified Support
Cinepolis India Customer Care's response, Dec 23, 2018
Verified Support
Dear Jeetu,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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This is to bring to your kind notice that unnecessarily collecting parking charges Sudha Cinepolis, Shahalibanda, Hyderabad -500053
If I contacted to manger and he informed to complaint the same to Cinepolis management
Kindly rectify the issue the same otherwise will take complaint or consumer court
Thanks
Raju
[protected]
Sorry for the inconvenience. Kindly share your Email ID at support@cinepolis.com with your ticket number (55512) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis