[Resolved] Cinepolis India — they have charged me double

[Resolved] Cinepolis India — they have charged me double

S Sonia Ahluwalia from Basi, Punjab

Hi, I went to Cinepolis on 2nd july for Movie "SANJU" at 2:00pm and i have ordered Food for value "455" for that ordered. Firstly, I have paid through PAYTM but they said they didn't received money through PAYTM so i have to pay cash for that order and i have paid them cash ...I have attached cash receipt screen shot as well. But today i have checked my PAYTM and that 455 has been deducted already that day from my account so they have charged me double for that Food value ...i have attached PAYTM receipt so please check my request and refund my money which has been deducted from my PAYTM asap. I will wait till tomorrow if my money will not be refunded i will go for consumer court for this fraud. Waiting for your reply. Thanks, Surinder Kaur Email Id: [protected]@gmail.com Contact NO : [protected] +2 photos Was this information helpful? No (0) Yes (0)
Aug 11, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jul 11, 2018 Cinepolis India Customer Care's response Dear Sonia Ahluwalia, We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards, Team Cinépolis
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Comments

Verma Anukool

from Meerut, Uttar Pradesh

Cinepolis manager Mr. prateek n their staff told us that there is no avalability of seats istead of opening of seats before ten minutes prior to movie timings but they told us that the seats are booked before that time i want reply to this and strict action against your staff

Prabhaty

from Patna, Bihar

My booking ID was WLCDLQK which included 2 VIP seatswhere one of the seat recliner system was not working.
Ot was worst experience for me, i demand a refund for this.