[Resolved] Cinepolis India — ticket booking failure

Rahul vadalmiya

from Madurai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641008

I had made a booking on the cinepolis website for the movie gold. Amount from my account was debited but the tickets were not booked. Kindly check and swnd the tickets or refund the amount at earliest. Its a big drawback for such a big cinema company. Please resolve this problem at earliest and do check the same for future problem. Customer has to face many issues to get a proper response
Movie name : gold
Booking @ fun cinemas coimbatore
Show time: 7:05 pm
Date :15/08/18

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Sep 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Cinepolis India Customer Care's response Dear Rahul Vadalmiya,

Thanks for reaching out to us. Could you please confirm if you have received a ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Rahul Vadalmiya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.