[Resolved]  Cinepolis India — ticket not received but money deducted

Address:Thane, Maharashtra, 400615
Website:Cinepolis India Mobil application

Hi,
Today i booked 7 movie tickets of 102 not out and made the payment. But i did not get the message of booked the tickets. Tickets booked for tomorrow afternoon show. It is showing 7 seats reserved when i try to go and check previous seats. Please look into this and let me know what is the issue. If it is booked then send me the details immediately.
Please do the needful asap.
-kaustubh
Was this information helpful?
No (0)
Yes (0)
Jun 17, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 06, 2018
Cinepolis India Customer Care's response
Dear kaustubh Chandorkar,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (28142) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
May 16, 2018
Cinepolis India Customer Care's response
Dear kaustubh Chandorkar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
Complaint comments 

Comments

I have booked 3 tickets but the booking was not successful, neither I get a SMS, nor an email but the transaction from my debit card has been done so kindly refund.
Cinepolis India Customer Care's response, May 9, 2018
Verified Support
Dear Customer (Utkxr)

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at support@cinepolis.com with your ticket number ( 2834) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Cinepolis India Customer Care's response, May 17, 2018
Verified Support
Dear Customer (Utkxr),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cinepolis India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1265
    Pending
    120
    Resolved
    658
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    View all Cinepolis India contact information