[Resolved] Cinepolis India — tickets booking failed but money debited from my bank account

Raquel

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500028

I've booked three tickets through cinepolis app on[protected] for a telugu movie sammohanam, for 07:25pm show on the same day at cinepolis mantra mall. I haven't recevied any confirmation tickets through mail or sms, also i've checked my cinepolis app. But rupees 450/- (Four hundred and fifty) has been debited from my bank account as i made pay through net-banking. I've raised complaint thrice on cinepolis app, but there was no response. Kindly look into this matter and resolve it make sure i'll get refund.

I have attached screenshot of transaction.
Thank you

+1 photos

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Aug 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (33486) in the subject line so that we can get in touch with you and assist you further.

Regards,
Team Cinépolis

Verified Support

Jul 01, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.