[Resolved] Cinepolis India — tickets not booked but the amount debited.

Akshay Vyawahare

Address:

Bestech Square mall phase 11, 160062

Dear cinepolis india i have tried booked the ticket on 14th feb for movie love aaj kal evening show in cinepolis mohali bestech square. From your app but the amount has been debited from account but tickets has not booked. Can you please revert back the money. I have repeatatively complained this to the app but there is no any mail or solution you gave. Please help me
This is the transaction number icid25eb69f2c0643e2a71449fe42609527

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May 13, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

Cinepolis India Customer Care's response Dear Akshay,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (118770) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Feb 24, 2020

Updated by Akshay Vyawahare Contact number [protected]
Email ID [protected]@gmail.com

Verified Support

Feb 24, 2020

Cinepolis India Customer Care's response Dear Akshay,

Thank you for sharing the information. We are escalating your concern to our team. Kindly allow us some time so that we can come up with an update.

Regards,
Team Cinépolis

Feb 26, 2020

Updated by Akshay Vyawahare What's the status of complaint

Verified Support

Feb 26, 2020

Cinepolis India Customer Care's response Dear Akshay,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

Mar 03, 2020

Updated by Akshay Vyawahare How much time I have to wait.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Akshay,

We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon.

Regards,
Team Cinépolis

Mar 11, 2020

Updated by Akshay Vyawahare Please Do an effective way out for this problem. Rather than expressing into a words. It should not take this much time

Mar 15, 2020

Updated by Akshay Vyawahare Dear cinepolis how much time I have to wait for your response

Mar 17, 2020

Updated by Akshay Vyawahare I didn't get any response.. What it means you guys not careful about customers. This is disgusting 🤢

Verified Support

Apr 11, 2020

Cinepolis India Customer Care's response Dear Akshay,

We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

Regards,
Team Cinépolis