[Resolved] Cinepolis India — transaction successful; however m-ticket not generated

Kishore Vinod

Address:	Bangalore, Karnataka, 560062
Website:	www.cinepolisindia.com

I used the desktop website of cinepolis to book tickets at cinepolis royal meenakshi mall, bengaluru.

The film is jagga jasoos and the show is 5.30pm
The date is today, 19th of july, 2017

I paid through paytm an amount of rs. 660
The wallet txn id: [protected] was confirmed by paytm

However, my m-tickets are not generated.
Kindly let me know my next steps.

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Aug 20, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Cinepolis India Customer Care's response Hi Kishore Vinod,

Thanks for sharing your concern with us. Please let us know if you have received a confirmation email on your registered email ID.

Regards,
Team Cinepolis.

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Comments

Mandira_10

from Lucknow, Uttar Pradesh

Hi

I was trying to book movie tickets through your website today, the payment has gone through because I have been charged on my card however, the booking wasn't successful. Please look into the matter asap.

PS I was trying to book tickets for Jagga Jasoos for three people for Fun Cinemas in Lucknow.

Thanks
Mandira

Cinepolis India Customer Care's response, Jul 20, 2017

Verified Support

Hi Mandira,

Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Jul 28, 2017

Verified Support

Hi Mandira,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

Jaideep Tamma

from Chennai, Tamil Nadu

I have booked tickets for Dunkirk on July 22 10 AM SHOW but however the tickets were not confirmed and i was charged on my card.
Pls Refund the money

Cinepolis India Customer Care's response, Jul 21, 2017

Verified Support

Hi Jaideep Tamma,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.