[Resolved] Cinepolis India — unable to redeem loyalty points

dhar160

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

I have 160 points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

The link you share for redemption is bogus and your site does not have any process of redemption

The points will expire on 31st march 2019.

The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help

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Sep 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Cinepolis India Customer Care's response Dear Customer (dhar160),

Thank you for reaching out to us. Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price. Glad to help!

Regards,
Team Cinépolis