[Resolved] Cinepolis India — unable to redeem points on website and app.

 
2 Reviews
India
 bohemia23 on Feb 1, 2019
My cinepolis loyalty membership linked to mobile number [protected]. I am unable to redeem loyalty points on the website and same with mobile app. On website after login, i try to book movie and select club points as payment option, it doesn't process further.
On mobile app it gives error (Invalid points) on payment by club points.

Please give me a possible solution.
Complaint marked as Resolved Mar 12, 2019

Complaint Status


[Feb 01, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Feb 01, 2019
Dear Customer(bohemia23),

Sorry for the inconvenience. Kindly share your Email ID at [email protected] with your ticket number (60860) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Cinepolis India Customer Care's response, Feb 09, 2019
Dear Customer(bohemia23),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

When i try to redeen my point it show failed to complete purchase order
Cinepolis India Customer Care's response, Feb 21, 2019
Verified Support

Dear Anurag,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the screenshot of the error at [email protected] with your ticket number (62433) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Mar 1, 2019
Verified Support

Dear Anurag,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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    Cinepolis India - unable to redeem points on website and app.