[Resolved] Cinepolis India — unable to redeem points on website and app.
Bobohemia23 on Feb 1, 2019
My cinepolis loyalty membership linked to mobile number [protected]. I am unable to redeem loyalty points on the website and same with mobile app. On website after login, i try to book movie and select club points as payment option, it doesn't process further.
On mobile app it gives error (Invalid points) on payment by club points.
Please give me a possible solution.
Complaint marked as Resolved Mar 12, 2019
[Feb 01, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified SupportCinepolis India Customer Care's response, Feb 01, 2019
Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (60860) in the subject line so that our team can assist you.
Verified SupportCinepolis India Customer Care's response, Feb 09, 2019
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
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