[Resolved] Cinepolis India — unable to redeem points on website and app. | |
My cinepolis loyalty membership linked to mobile number [protected]. I am unable to redeem loyalty points on the website and same with mobile app. On website after login, i try to book movie and select club points as payment option, it doesn't process further. On mobile app it gives error (Invalid points) on payment by club points. Please give me a possible solution. Was this information helpful? | |
Mar 12, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Feb 01, 2019 Cinepolis India Customer Care's response Dear Customer(bohemia23), Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (60860) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Feb 09, 2019 Cinepolis India Customer Care's response Dear Customer(bohemia23), We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis | |
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Sorry for the inconvenience. Kindly share your contact number and Email ID along with the screenshot of the error at support@cinepolis.com with your ticket number (62433) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis