[Resolved]  Cinepolis India — upi payment timeout but amount deducted

Address:K12 A, Chanakya Place 2, in front of Janakpuri C1, Uttam Nagar., New Delhi, Delhi, 110059

Good morning cinepolis team,
I am anish vikram, a resident of west delhi. Today while booking ticket for tanhaji at cinepolis, janak cinema, new delhi (Timing of show was 10:00 am), upi payment process (Payed through google pay) got timed out and ticket was not booked but the amount of ₹220 is deducted from my account (Timing is 09:15 - 09:25), kindly look into the issue and return the deducted amount from my account, i will be thankful for this.
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Feb 18, 2020
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
Cinepolis India Customer Care's response
Dear Anish,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (96395) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Jan 18, 2020
Cinepolis India Customer Care's response
Dear Anish,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Complaint comments 

Comments

Hi,
I have booked 2 tickets for sarileru neekevvaru movie for Jan 11th at 8:45 AM show and made payment through UPI.. Money got deducted but tickets were not confirmed. Am expecting refund ASAP.

Cinepolis India Customer Care's response, Jan 11, 2020
Verified Support
Dear Customer (Saikrishnaaparna),

Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (96522) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Jan 20, 2020
Verified Support
Dear Customer (Saikrishnaaparna),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
I need contact number of concerned person for bulk booking at Cinepolis Mohali - Punjab (Bestech sqaure Mall) .

Pls share the number urgently on [protected]..

Thanks
sandeep
Cinepolis India Customer Care's response, Jan 16, 2020
Verified Support
Dear Sandeep,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

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