Cinepolis India — Worst service | |||
To whom so it may concern This is to inform you that I Mr Robin Dass went to watch Movie with my family and for the first time i went to Cinepolis Seasons Mall Magarpatta city Pune . 1. You don't have proper Facilities. 2. Your managers and supervisors are not present were there is problem. 3. There is not enough staff in ticket counter. Where people need to stand in long line dispite having 5 counter only 2 of them were working. 4. No Debit card / credit card machine were working and no Paytm were working 5. No Signal for payments options. I was having 700 rupees only coz of cash problems which our country has facing currently. For which I was using credit and debit cards for all the transaction . But in you're organisations no card was working no server was working in Ticket Counters . So I paid cash for tickets. .. but when I enter to watch movie in the Intervals my family was hungry and thusty coz of no payment options in your cafeteria and I was having no cash. .and according to your policy we can't bring food and drinking water from outside. .. So my family and I have to leave the movie in between of the show. . I will post it on all your website Was this information helpful? | |||
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Cinepolis India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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[protected]@yahoo.co.in
Venue was cinepolis in seasons mall magarpatta pune
Venue was cinepolis in seasons mall magarpatta pune
Cinepolis India Customer Care's response, May 3, 2017
Verified Support
Dear Navin Gudikandula,
Your issue has been notified to the concern team. Meanwhile, we request you to share your contact number so that our team can get in touch with you at the earliest to resolve it.
Regards,
Team Cinepolis.
Your issue has been notified to the concern team. Meanwhile, we request you to share your contact number so that our team can get in touch with you at the earliest to resolve it.
Regards,
Team Cinepolis.
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1268
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120
Resolved
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Seat no P10 was horrifying, seat was lying back, it was not coming to neutral position which has effected my back severely .
When asked for change of seat they said theatre is full can't do anything
After paying Rs 300 + taxes i[censored] can't get a right seat to sit which ruins all the experience
Management needs to look into basics
Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com so that our team can assist you.
Regards,
Team Cinepolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.