Citi Bank — Fraudulent transaction

Hello

I have already explained hundred times that The transaction was made by hacking my phone with a phone application called ''Quick support" by the frauder. so please do your investigation properly and I have also file complaint in the cybercell you you can check with them too all the details mentioned below.

Moreover, as per the standard protocol followed by most of the banks, no telephonic confirmation was taken from me to approve the transaction, even though the amount was more than 50, 000/-. This was a breach of protocol on the Bank's part. Had it been done, this fraud could have been avoided. I have never ever shared my details to anyone and always be careful but this time the phone was hacked and this fraud occurred.

Further more the fraudulent transaction was reported to bank with in 5 minutes and my card was blocked immediately within 15 minutes of the fraudulent transaction