Citi Bank — supporting the private bank (citibank)

Address:	Mumbai City, Maharashtra
Website:	www.rbi.org.in

Dear sir,

I complained to banking omdusman, mumbai about the special rule of citi bank demanding for utility bill as kyc requirement for dubai residents to open a bank account.
Other banks like sbi, axis bank dosent have this requirement of this special document.

But bo, staffs are asking me satisfy citi bank rules when we all know that rbi has clearly mentioned in kyc master plan about the documents required for account opening.
Why is this bo, staffs favoring this private bank