Citibank — Account is blocked without prior notice

Giriesh

Address:	603110
Website:	Consumer Complaints

My account has been blocked without my notice and when I checked with Customer care they said it is blocked. I haven't paid my amount for 3 months and I have paid it with interest but when I tried to use the card after paying, it is showing error to contact customer care. When I checked, they said that my card is blocked because of not reaching me. They tried to call my number, hence I am in abroad they cant reach me but they haven't tried to contact through email. Now my card is not in use and I cant retain my card and the redeem points. Kindly explain me how can you do without reaching my mail or not contacting my home.

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Citibank customer support has been notified about the posted complaint.

Mar 28, 2017

Updated by Giriesh It is a credit card account

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Comments

Perla Tiznado

my card was blocked due to account takeover.im 89 years old and my id expired 7 years ago, ive been in the office a few times and showed my id and got what i needed. i was told to get a new id so they can see if i am who i say i am have to stand in the dmv line. im scared to catch the covid. and ive told citi bank my account is not being hacked ive been down to the building called citibank fraud and theyve all been rude to me. im going crazy because its my money i need to pay my bills and dont have a ride to any of these places and i have no money to pay for my id since my account is blocked