Citibank — ATM money withdrawal transaction failed and amount deducted

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MG Road,bengaluru,karnataka

Kotak Mahindra Bank — ATM money withdrawal transaction failed
N
naralashiva krishna
Sep 20, 2021
Mark as Resolved

Hi,

I Shiva Krishna CITI Bank Suvidha cardholder from past 8 years, made 10 transactions of money withdrawal at Kotak Mahindra Bank ATM, Chaitanyapuri-Dilusukh Nagar branch Telangana state on September 08 of 2021 at time 4:30 pm, among all the 10th transaction (Ref:[protected] got failed but still, money got deducted from my account. I had raised a dispute(D[protected]) for that transaction for which CITI Bank gave temporary credit, later after few days (i.e 20 September 2021) CITI Customer care reached me stating my dispute got declined by Kotak bank, they say it was a valid transaction and suggested to approach ATM bank(Kotak Mahindra Bank).
the very next day approached the Kotak Bank branch manager and explained my case, he says such complaints need to raise at home branch(CITI Bank) there back-end team reaches our back-end team for your raised dispute. Nothing can be done from our side try to resolve it from your bank only.

The transaction amount was 10000 rupees.

Regards,
Shiva