[Resolved]  Citibank — Citibank Credit Card Transaction

Address:

Bangalore, Karnataka

Hi

I am using Citibank Credit Card from 2005 and till date I have never raised disputes for any transactions and I have being paying them what ever the Credit Card bill amount was. On 17th Feb 2014 at 10:30 PM India Standard Time, I was about to go to bed and got SMS on my mobile phone stating 2 transactions detailed below. At the same time I called Citibank Officer and gave a complaint that these transactions are happened and I have not done that and at that time I had my credit card with me.

Dispute Details :
1. 17 Feb - Ref No: [protected], Amount Rs: 24971.33, Merchant Name: Coop -1990 BE C.Ryf
2. 17 Feb - Ref No: [protected], Amount Rs: 18503.73, Merchant Name: Coop -1990 BE C.Ryf

On which Citibank gave a Customer Declaration Form to be filled and submitted to them with all the details. Till date they are investigating and have not come to a conclusion. I am not sure why they have billed this transaction to my account and I am liable to pay this.
Upon multiple discussion with Citibank they refuse to debit this from my account. The dispute amount is close to Rs: 43475.06/-.

* 30th April -Citibank has sent me a email to submit Customer Declaration Form, I have filled and submitted.
* On 30th April - Citibank team calls and they say they have not receive my CDF so they cannot pursue investigation.
* 2nd June - I spoke to Citibank and reference no for this was - No: 1620. Again I have submitted my CDF form.
*I have raised a re-dispute on the below transaction dated 14th June 2014, Ref No: 5933.
*8th July Citibank Officer called and confirmed on the re-dispute raised and the Ref No: 9674, dated 8th July 2014.

I would need your support there, These transaction's have happened in Swiss - France and I have never been their in my life. They have also taken my Passport photo copy to verify this and they have not confirmed anything on this till date.

Appreciate your help.

Best Regards
Malik