Citibank — Credit Card: Citibank plays unfair!!

Hi,

This is to bring in notice that I availed the CITI BANK Credit Card in Dec, 2018. My card number is ending with 2435. I was promised to have Lifetime free card without any hidden charges.

But when I received the CARD, I came to know it has annual charges of 3000 along with GST of 540. I contacted the CITI bank support same month and shared my concern. They said this CARD is not a lifetime free. So I requested them to cancel my card. Then I got call from Resolution Center as well. They confirm to cancel the CARD without any penalty.

Now today when I saw my CIBIL report, its showing outstanding of 1784 for my CITI Card and also impacted my score heavily for 7 months in a row (Jan, 2019 - July, 2019).

I am shocked to realize such a shadow practice being followed by such esteemed brand. Why didn't you guys told me at the time of cancellation? They are acting like a coin. One side you say something and on other side they do totally opposite.

I have contacted their head customer and nodal customer, but no response as of now.

Thanks and Regards,
Mamta Bajaj