Citibank — credit card fraud transaction

Address:

1702 Neminath Ocean View SVP Nagar plot 37 andheri west, Mumbai City, Maharashtra, 400053

This is with regards to my cards that have been stolen on the 4th august 2019.
Attached is the fir copy of the complain for the same that has lodged at the local police station. (Bandra police station) also the dispute form.

The necessary intimation was also given to your call center for blocking the credit cards/account/net banking/phone banking on the stolen card on the 4th of august 2019. I have also mailed required documents for the case not he 4th & 5th august 2019. I will also be re submitting a statement that the police authority have re registered with regards to the fraud.

I have been following up on this case with the police as the case investigations are still going on. I have bared a loss of almost rs. 2.5 lakhs worth thing that was stolen from my car (Cell phone which they managed cracking the code and got the passwords, laptop, wallet with all ids and credit cards & lot many valuables as mentioned in the fir) which was broke open at bandra mount mary road. I have been since then on a constant following with the police for the same.

Your call centre team / dispute management team has not been able to support me on this matter. I have already requested them and pleaded them to check no the case filed with the police. But there has been absolutely no check or no follow up done on this. After all the loss i have bared i cannot afford to pay any further on this fraud transaction. There is also a big fraud done on my hdfc credit card worth rs. 1, 00, 000/- and they have put this case on dispute and investigating no the same. The withdrawal of all the money has taken place from an hdfc atm and the cc tv footage for the same will be shared by hdfc to the police station on monday 19th august 2019.

My statement for last mont has been generated and the amount of rs. 20000/- + 1000 transaction fees have been shared to me. I cannot afford to pay this amount. I have again called up and spoke to the dispute team but there is no support on this.

Im in no condition to pay for the fraud transaction as there is a huge loss i have already been baring and cannot afford to pay anymore.

I need your support and understanding not this matter as this is something with is beyond my control.

*note:
For the purpose of verification use:
Name: vidhi mukesh shah
Registered no.: +91 [protected]
Dob: 23/09/1986
Address: 1702 neminath ocean view, svp nagar, plot 37, andheri (West), mumbai 400053

Looking for a positive revert on this.

—
Regards,
Vidhi shah
+91 [protected]