Citibank — Credit card fraudulent transaction

SSivasundarapandian

Address:

Mumbai

I had lost my citibank credit card.I was unable to block my card immediately due to customer care service was restricted during lockdown period.Three transactions for Rs 85000 each using my credit card details was made on Rekhas communication, Chennai on[protected]. i received alert SMS for the same, as i had not done these transactions i was shocked and immediately called up citibank and informed them about this fraud transaction and requested them to hold the transaction. But the bank did not take any investigation for the transactions were debited to my card when i requested them to take action they asked me to file a police complaint .) I was surprised to know that even if alert customer is calling them and informing them of fraudulent transaction, the customer service is not taking prompt action to find out where and how the fraud happened. They were not even able to tell the merchant's name and location Do not know what to do, I need your help to sort out the issue.I made a police complaint but still it is under progress. But the bank people send me mail to pay the money. My salary was not paid. I have no money to pay for the fraud transaction.Kindly help me to solve this problem

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Citibank customer support has been notified about the posted complaint.

Jun 04, 2020

Updated by SSivasundarapandian credit card number:[protected]
Transaction Reference No:i[protected], i[protected], i[protected]
I had lost my citibank credit card.I was unable to block my card immediately due to customer care service was restricted during lockdown period.Three transactions for Rs 85000 each using my credit card details was made on Rekhas communication, Chennai on[protected]. i received alert SMS for the same, as i had not done these transactions i was shocked and immediately called up citibank and informed them about this fraud transaction and requested them to hold the transaction. But the bank did not take any investigation for the transactions were debited to my card when i requested them to take action they asked me to file a police complaint .) I was surprised to know that even if alert customer is calling them and informing them of fraudulent transaction, the customer service is not taking prompt action to find out where and how the fraud happened. They were not even able to tell the merchant's name and location Do not know what to do, I need your help to sort out the issue.I made a police complaint but still it is under progress. But the bank people send me mail to pay the money. Kindly help me to solve this problem