Citibank — Customer service people gave wrong information

Address:

Mumbai City, Maharashtra

Hi,
The customer care people gave a wrong information for which I had to face a lot of inconvenience. They wrongly guided me to make attempts for payment on a non working hour and the money got debited me from my saving account multiple times. On Tuesday morning all the multiple attempts of transaction has gone through once, left cashless and need to make a payment to other credit card bank. Call customer service no first call resolution, just gave a single jazz that the attempts where on a non business hour and a manager will call back. Now a manager calls back and gave a goodwill of 250 rs, where in i'm at a debited of 5400.