[Resolved]  Citibank — demand draft case resolution - irresponsible behaviour

Address:Bangalore, Karnataka, 560102

I have raised multiple cases since jan 1st 2018, and they have not been resolved even after a month. The demand draft [rs.90000] was sent to a different address than what was mentioned, it was reiterated to citibank about the same. However, citibank has not made a single attempt to resolve the issue.
Currently, i have raised a query requesting to return the dd and asking how do i do that...? No reply so far.

All case details are in the attached screenshots.
Santosh
[protected]
+2 photos
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Jan 28, 2019
Complaint marked as Resolved 
Interest for the DD paid after a lot of follow-up. Citibank agreed the mistake from their side.
Citibank customer support has been notified about the posted complaint.
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