[Resolved]  Citibank — Excess fee charged without intimation of credit limit increase

Address:

Chennai, Tamil Nadu

I am a customer of CITIBANK for more than a decade. However, they are least bothered about destroying the goodwill built over the period. Very pathetic customer service and redressal of customer complaints. Received sms regarding the dues and paid the same immediately. However, received statement showing overlimit charges of Rs 579.09 plus Service tax. I was surprised to see such charge. Either CITI should have limited the amount as per yr set limit or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent & I have to make payment to release further limits for use. After that sms I have not used the referred credit card Also CITI charged US$ at the rate of 65.97 for booking BA tickets whereas the prevailing rate was less than 64. There may be a variation of 50 p per$ and not Rs 2. Since I am a regular customer & I always pay my dues well in advance as is evident from our track records, kly reverse the overlimit fees with service tax & the excess charged on us dollar conversion Awaiting yr favourable reply atleast here (Mails were sent and no response received) R Murali [protected]