Citibank — Extra Charges not waived off

Hi Team,

I raised multiple requests for waived off my extra charges for not paying the full credit card amount.

I affected with Covid and unable to pay ontime my credit card bill . i called customer care center for several times and requested to waived off my charges.

But no use of my requests they denied my request.

KINDLY NOTE that i cleared all my credit card bill now.

My request is only to waive off extra charges.

Please do the needful ASAP

PLEASE FIND THE BELOW DETAILS.

Name : Macherla Naveen Kumar Goud
Credit Card Number ending with 9748
Email : kvl.[protected]@gmail.com
Contact : 83411**99*
Branch : Chennai