[Resolved]  Citibank — Fraudulent charges of rs.43098

Website:

www.online.citibank.co.in

I purchased an iphone 6 for rs.43, 098.00 on 12th of july 2016, the phone was delivered on 19th of july’2016; subsequently, a request to return the product was made with snapdeal customer care after 2 days.

As per snapdeal instructions, the phone was sent to snapdeal warehouse through manual courier & received at snapdeal qc center end of august’2016. A notification was received from snapdeal that the refund of rs.43, 098.00 was being initiated on 4th of sep’2016 my account was credited on 9th of sep’2016.

I noticed that my credit card account was charged for rs.43, 098.00 on 7th of sep’2016 from

The july statement reflects 1st amount charged for the purchase made on 12th of july’2016.
The september statement reflects the refund on 9th sep’2016
The credit card account unbilled section shows the fraudulent charge of rs.43, 098.00 by citibank put on my card on 7th of sep’2016.

Notes: i have already registered a dispute on your citibank dispute team on 21st of sep & after day my dispute was closed without giving me any call or updated with the remarks of “we wish to inform you that the merchant has processed the refund towards your card account for the above transaction. Consequently we have reversed the temporary credit provided to the card for the afore said transaction. The reversal will reflect in your subsequent statement. We are closing the investigation at our end.” but your team haven’t checked the transaction which we have done in 12th of july’2016. I received a refund of 12th of july’2016 transaction not for the 7 of september which was fraudulent charged by citibank. Again i have raised a complaint again but nobody is handling my complaint. Even every time i called to citibank dispute team and tell them complete story every time after that citi bank was put me on hold for 20 to 30 mins and come back with the promise that we are arrange a call bank on this dispute but not a single call received. Suddenly disconnect the call.

Kindly get this sorted as a matter of priority, else i shall have no option but to initiate legal recourse.