Citibank — Fraudulent credit card transaction

Address:	Chennai, Tamil Nadu, 201010
Website:	www.citigroup.com

Hi Team,
I had tried to do a transaction on 30th March 2017 on a website with my Citi bank credit card and i was really very shocked that how can a transaction can be completed without entering the OTP or my I-PIN. Before placing a order, i wanted to edit my cart but Rs. 10005/- already deducted from my account. It was completely a fraud transaction. Instantly, i made a call to your customer care department and bring this complete issue into her notice and that lady simply logged a call and said that our back-end processing team will take care of this and suggested me to replace your old card with a new one which i already did.

I am still not believing on this that how can this level of fault present in the system of citi group. It clearly stated that if in a case, my card get lost in a way, then the person who got my card easily take the benefits of my card no matter, nationally or internationally or in a second instance, if a person is able to read /copy the details of my card, he can take the benefit too. Then, what is the benefit of all these security layers like OTP, M-PIN, I-PIN. It also gives a impression that your technical team members (Ethical hackers, penetration testers) are not proficient in his field.

At the last, as it is completely the fault in your system, I am not going to pay for this. Jigar, as discussed, raised this concern to the merchant or to the RBI and waived off this amount.

For further information, you can contact me via e-mail or on my phone no; [protected].

Best Regards

Varun Singhal