Citibank — good health policy / via citibank credit card

Address:Mumbai City, Maharashtra, 400056

No response from citi bank or new india ….?
Certificate numbers: 712500/gh/oct2017/5276
Dear madam / sir,

I have been awaiting feed back on my queries raised as per e mail sent herein below.

Regret there is no response from you despite such a long time.

I have now spoken to mr. T vellai samy too.

1) from above police request citibank credit card division not to charge the premium for my father (Mahendra manilal thaker) who expired on 27th august 2018.

2) my mother mrs. Yashoda mahendra thaker’s age is erroneously mentioned as 21st august 1934. The correct birthdate is 3rd july 1932 (Please find enclosed herewith her aadhar card, as well as her passport.

3) my father expired on the 27th august as mentioned above, hence kindly delete his name and also remove the premium amount payable.

Kindly acknowledge the same.

Besides, kindly reply to us on the following:

I received a call on my registered mobile from +[protected]Claiming to be calling on behalf of citi bank. We assume a call centre assigned by citi bank). However, they asked me to provide the pan card number and aadhar card number.

This was a little strange as it is difficult to imagine why on earth someone should ask for my pan card details…? We strongly urge you to investigate and revert with proper explanation, on above and also citi bank.

Thank you and hope to receive an early response.

With best regards,

Dilip thaker

Begin forwarded message:

From: "mdi - t vellai samy / operation / mdindia / chennai branch"
Subject: fw: fwd: policy no:[protected] / renewal notice dt 16th august 2018.
Date: 10 september 2018 at 12:20:45 pm ist
To: "nia 712500", "nia gh 712500"
Cc:, "mdi - manjula p / operations / mdindia / chennai branch"

Sir/ma’am,
Please do the needful as per member request.
Thanks & regards
T vellai samy,
Operations - dept.
Mdindia health insurance tpa pvt. Ltd.
Guna complex, no. 443 & 445, anna salai,
Teynampet, chennai – 600 018.
Mobile: [protected].
Ll:[protected]/12.
Toll free:[protected],[protected].
Visit us @ www.mdindiaonline.com.
Was this information helpful?
No (0)
Yes (0)
Citibank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1860
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information