Citibank — Hijacked my money and false promises

Address:

80113

All, i've been told is sorry... We can't fix it or we will fix your problem as it escalates and gets worse. Or tonight i got a new response... We are citibank but i can't help since it is the wrong country. When asked to get help in the usa, i was told sorry they cant help me. Aka today is my birthday and i am spending it dealing with citibank. Seriously, much worse. I ordered the card. They balance transferred the wrong amount. Attempted to charge me 0.3% interest on that amount 2x what requested. Wiped out my credit limit. I paid the amount and had cancelled my other credit card not prepared for the b. S. I was in for with them. I had to call bank of america and have them transfer the overpaid amount to wells fargo and then have wells fargo pay cori. Which i did. It doesn't stop there. Over 6 hours of 40 minute hold converstaions with citi and each time re explaining the problem and each call ending it would be addressed. I was also told if i have i have a problem their customer service, they won't call me i have to call them. Same problem weeks later!!! The weekend i needed the card it didn't work. I was guaranteed by citibank it would work by friday with verifying funds. Guess what!!! It didn't work, what. They lied to me again they, citi still had my money and my card didn't work on my birthday weekend. They admitted to wrong doing and credited me $100. Although another week i still don't have money. I have spent another 45 minutes on another phone call and this representative told me tonight on the phone with citi that they will call me. I have had to borrow $950 from a friend on this past friday due to citi lying to me. Total run around, over 8h of my time invested, and my card still doesnt work with them weeks later. Oh yeah, good luck with the app. They entered my birthday wrong. A different birthday than my application so call to find they data entries wrong a different lengthy phone call. Don't use them just because of a good interest rate!!! Total nightmare and complete dishonesty. Ps i still don't have funds. They still have my money. Not one attempt to make this right. No one has called me in 4 weeks of dealing with this. Told they don't call customers multiple times and now tonight told they do. Which is it citi bank? Now that you are 2 grand richer for a month and i am flat broke?
Amy zalazar[protected]