| Address: | Mumbai branch | | Website: | citibank.co.in |
I have had extremely bitter experience with Citibank India.
a. On two occasions, the bank deactivated my account (this is my salary account as well) citing that one of the documents they sent to my mailing address had returned back to them. I was not even informed about it ???
When I called them up, they told me to confirm the mailing address on the website which I immediately did and then they said it would take 2 to 3 days for activating the account.
I strongly objected to this ( I was on call for 2 hours with the cust service) and requested them to activate the account immediately as I had to do some key transactions however they just refused stating that the back end team will revert in 2-3 days. And they activated my account only after 2 days. This is horrible service.
b. Now two of my cheques - which I pay my rents - have been returned stating there are alterations. I had not made any alterations and when I call them they are taking down requests after requests but they are not able to tell me what was wrong with both cheques and why they have not been sent back to the depositor.
I have a feeling that they are purposefully trying to harass the retail clients so that they cancel the accounts as they are already coming out of the retail business. They is no grievance cell in Citibank India where I can put in my grievance.
I can provide all my details if required.
Name - Ninad P Shirodkar Citi Savings ac no [protected] Was this information helpful? | 
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