Citibank — indianoil citi titanium card no.[protected]

Address:

Chennai, Tamil Nadu

I refer to my personal mail sent through my yahoo mail in this regard. Since no action is taken i prefer to lodge my complaint.
I am a customer for about 20 years and have made payments without any default. During january 2018 i have made purchases worth about rs.64000/- and i have paid a sum of rs.64292/- well within time by way of punjab national bank cheque. Since the bank was in the process of migrating to finacle 10, there was some technical issue regarding connectivity and the cheque was not honoured, even though i had enough money in my account. The actual short fall in the amount to the paid was about rs.200/- and odd. Since this cheque was returned, again well within the time limit, i have paid through indian bank the above said amount.
In spite of this, the citi bank has charged a sum of rs.2597.99 towards interest charges and i requested the bank to waive it since it was not my mistake and it is totally a bank issue and the pnb has also informed that they have requested all the clearing banks in this regard.in order not to have any issue i had paid the interest charges also well within the due date and once again requested citi bank to waive it.
Since there is some issue, i have not made any purchases since then, to my surprise, today i got a mail from citi bank to pay a sum of rs.199.55 towards interest charges. I fail to understand what is happening.
I request once again to waive off all the interest charges and give credit to may card.
I also request citi bank to kindly acknowledge and do the needful. My registered mobile number is +[protected] and mail id [protected]@yahoo.com
Regards,

Muralidhar vs