Citibank — irresponsible behavior of citibank employees towards customers

Address:

Hyderabad, Telangana, 500019

I visited the gachibowli branch on 31st jan for applying for credit card, but didnt get the service because the concerned person namely seshu was busy in his scheduled meetings and had no time, but promised to call me in sometime. On not receiving any call from his side, i called him back the next day morning, he again said he is busy in his meetings and will give a call in evening, so i asked him the different cards available and their features on mail in meantime, but i didnt receive neither call not mail from his side.
The next day i. E 2nd feb, i visited the branch again, but there was no one to solve any credit card issues. One of the employee of that branch called another caredit card person of citi bank namely pavan, having a word with him he said he would be coming to my office on monday i. E 4th feb between 12 pm - 5 pm for getting the formalities done there only. On monday, till 4:45, i didnt had any info about his coming to my visit today or not, so i called him up at 4:45 pm and asked him, on asking he realized that he had to come today and then he came around 5:10 pm and all the formalities were done there. Since it was my first credit card, he said i would be knowing in a week, whether i would be getting a card or not and gave me the acknowlgement slip.
I didnt receive any info from citi regarding it, so i tried to track it on website but was not able to. Yesterday, after a whole week of applying, i called pavan asking the status of my card, he said he is driving and will call back in another 15 mins, and said the application is in hold due to sign mismatch, so he would be coming to my office that day. But again, no call received and he also didnt came to my office. Today, i. E 13th feb, i called him all this, he said "we are not sitting idle here". And so the behavior and the service, i was expecting from one of the good bank "citi bank" all vanished and i asked for cancelling my request for credit card.
Being in corporate, i didnt expected this customer service from citi bank, would not advise my colleagues also not to experience it.
Better get a bank which would value their customers and thier time.