Citibank — Mislead and penalized

Address:	Hyderabad, Andhra Pradesh, 500059
Website:	Google

I approached last week on phone your citi official seeking advice for credit card balance increase so that i could buy air ticket as the available credit balance was insufficient. The lady of citibank mislead me to avail conversion of last purchases made on credit card to emis and then have the converted amount as credit balance and put me through to another official.

The other citi person converted my last purchases into emis and just to reconfirm i enquired about my latest credit balance. She said about the past credit balance only and no addition. Then i said this emi conversion exercise is done to increase my credit balance and now you say it is same as last balance means customer is duped and tricked. Worse the official says you can preclose with charges.

Is this ethical? Does citi bank grow in this way? I am sure it is not. So time higher levels intervene and iron out this negative methods and punish the avaricious low level staff who presumably resort to these methods to earn favors at the cost of very customer who is helping citi bank's existence.

I posted a mail to nodal officer to reverse the damage done but not received any reply so far. So i may have to invoke the only option left i. E. Legal remedy in the court of law.

Hope citi official takes note of this!

Sincerely
Hapless customer
Tm rao