[Resolved]  Citibank — negligence of addon card issuance

This is Siva Prasad Patro who holds a credit card in your bank.I have been happy with the services rendered upto now(December 2018) and based on the existing relationship I wanted to use the addon card services to my family members.

Similarly, I have applied for an addon card for my wife on my Credit card (number **** **** **** 8922). last month(23rd December 2018).(Way Bill No..[protected])

At the time of applying card, I have clearly mentioned that I have moved on from the given address and unable to change adress due to online account lock issue and have asked to redirect it to CITI BANK Gachibowli wherein I can collect it from there.
But still it went to old address and after multiple attempts to obtain the card at branch( 24th and 25th of Jan2019), I was informed that the given card( New Way Bill No..: [protected]). has been delivered to Bangalore branch and to collect it from there.
When i called customer care(25.01.2019) for the same, a customer care executive (Harish) was very unhelpful, wherein I was unsatisfied with the services provided and escalated to customer services manager(Rajesh) who said that it was due to miscommunication and he has raised a complaint on blue dart for improper services rendered and said that they would cancel the old card and has raised a new request for same and send it directly to the branch (CITIBANK, Gachibowli).

But as of now, when i was checking with the new waybill number([protected]) for present status of card delivery it showing that it has again gone to the old address and the same process is repeating as above.