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Citibank — Pathetic Service - Citi Bank Credit Card application - [protected]

Hi Team,
I have applied for a Citi Credit card on 13th Jan 2021 and completed all the formalities required however until now I have not received my card. I have contacted customer care multiple times but no resolution as of now. Every time the customer care executive gave me the same assurance that your card will be delivered soon with a new reference number. The height is when they gave me the wrong Blue dart tracking number for my card. My experience with CITI is not more than 1🌟 as stands today. Below are the details I have related to the card, complaints, and reference numbers.

Card Application Number - [protected]Application Status - Approved (as per IVR)

Reference Numbers Given by CCE during my complaints on phone - 2849, 1099, 9636 which of course was of no use in any next call

An initial card issued (as per CCE) but never received ending with - 1706
Re-issue of the card, again never received ending with - 9040

Complaint registered but no status update about same [protected]

BlueDart tracking numbers (wrong) shared by CCE - [protected] & [protected]

This was not my responsibility to track the card and keep chasing Citi CCE for the same however I am doing this for the last almost 2 months. I am looking for some compensation for this harassment along with the resolution of my complaint as soon as possible.
Also, I request to take action against individuals involved in this delay resulting in such big harassment for me.

In the end, I would like to conclude the CITI commits to deliver an approved card within 2 weeks of application (and many other commitments I am receiving on my phone every day) but the actual service is exactly the opposite. It has been 1 month and 19 days (and still counting) since the day I applied for a card.
I Hope CITI will compensate me for this undesirable harassment caused to me

Thanks and Regards
Prashant Kumar[protected] / [protected]
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Mar 03, 2021

Complaint Status

Citibank customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet


Still no action taken by bank. I have not recived any card and CCE says they have issued one and despatched

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