Citibank — regarding conversion charges for emi

keshavjain2012

from Lonavla, Maharashtra

Address:

Mumbai City, Maharashtra, 400042

Hi

I converted two transaction online into emi. At the time of conversion of the transaction i was not given any kind of pop-up message, display message that conversion will be liable for a processing fee. I don't know if this was a technical glitch or some kind of deliberate error.

Also, before i converted the transaction online, i had a call with the customer care executive and i was not told about the conversion charges.

I have called citibank multiple times and asked for a reversal of these charges. But they have said that it is not possible

Was this information helpful?

No (0)

Yes (0)

Citibank customer support has been notified about the posted complaint.

Jul 22, 2017

Updated by keshavjain2012 Just for an update the conversion charges are as high as 300 and 200

Jul 24, 2017

Updated by keshavjain2012 Till now there is no update by citibank on the same. there customer service is really very poor