Citibank — Regarding International transfer from my Canadian bank ACCOUNT to Indian Bank AC

Hello Sir/Madam,
I had transferred CAD 2000 from my scotia Bank in canada account to my citi bank account in india) on 5th Nov 2019, but I never received money in my citi bank account in India. This transfer was not wire transfer. It was international transfer through my Canadian bank account. From very first citi bank just asking same thing just TT copy or MT103 format. In this case it was not possible because it was not wire transfer. I requested my Canadian bank to do investigation they did all things they can, they provided investigation report too but from citi bank side i always getting same message just about TT copy or MT103 apart from that they never said anything once they asked me
1) Remitter Reference, Value dated and amount.
2) Transaction reference (Starts with G ref or K ref).
3) 5 digit WL Client ID
I provided this all details still they send me email saying that Upon investigation, our team has confirmed that we would be unable to trace the funds without the MT103 copy. So i dont know whats wrong with these people they just dont want to resolve issue. I am attaching all emails and investigation report from my scotia bank which clearly mentioned all transfer details. I never got any investigation report or any details about research by citibank about transaction on their part except same email. So far from last more than 2 years i am communicating through emails with citibank but they send same reply they send me in there very first email. if i required i can provide every single email i send to them.
I am really hoping to get help from this platform.

Let me know if you need any further information.
My my email: [protected]@gmail.com or [protected]@gmail.com

Thank you in advance.

Regards,
Sameer Jadhav
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