Citibank — transfer of 50, 000 fund to nri account not successful since may 2017

Address:

Bangalore, Karnataka, 560066

Hi

There was a neft transaction of 50, 000.00 inr made on may 03, 2017, from icici #:[protected], was incorrectly sent & approved to wrong citi customer with acct #: [protected] which was intended to be sent to acct # [protected].

There was one digit wrong in the account number. Citi bank allowed the transaction to wrong account even though the name entered did not match the account number. I reached out to icici on the 4th may & requested recall letter to be sent to citi as suggested by citi.

Please note that icici bank has already raised a couple of sr request and followed up with citi bank, giving the details & recall letters (Same) they requested n number of times. Below are the complaint number and rest of the requested details

Complaint number (Citi) : nsr17049489 & rsc18001664

Service request no (Icici) : sr[protected] & sr14260337

Date of transaction: 3rd may 2017

Account number (Icici):[protected]

Wrong account number: [protected]
(The account number to which the funds were credited)

Correct account number: [protected]
(Account number to which the fund transfer was intended)

Utr number:[protected]

I have raised this complaint multiple times and each time it looks like every investigation is starting without any resolution.in addition to this, there are multiple mail chains going on addressing this issue.

I kindly request you to please consider this complain & provide us a solution in getting the money back. It has been almost a year & yet there has been no resolution.

Please contact me on +[protected] or on my mail ([protected]@gmail.com)