Citibank — undue delay of loan amount

Address:

New Delhi, Delhi

I had applied for personal loan in your esteemed bank and got a final approval call on 8/12/2017, on that conversation they said that, i got/ recieve my loan amount within it 24 hours. After that 4days had passed. I didn't get or receive ant amount or massage regarding my loan.. As i called many times to your sales rm (Miss. Bhumika sangwaan) and coustemar care too from last 2days, but she neither pic one single call nor take any satisfactory action against it.
I have fulfilled all conditions as demanded by your bank staff but now still i'm waiting for my amount.

I request you to consider my application and guide me that what should i do to get loan amount.