Citrus Pay — Fraudulent debit

Address:New Delhi, Delhi, 110087

My sister was cheated yesterday over phone, the fraudster called her from this number [protected] which is located in west bengal and told her he is from HDFC bank and needs to update adhaar card details and tricked her into giving him debit card details. That fraudster took out Rs 10, 000 from her account. The money was transferred via Citrus pay medium.

I have got her debit card blocked and filed a complaint at HDFC Bank and police complaint at Mianwali Nagar Police Station, New Delhi

I request Citrus Pay to investigate this matter and refund her money.

I have attached the transaction screenshot from her bank account.


Regards,
Nripen Chandra
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Hi,

The transactions have been processed towards Digi-Purse, which is a Digital wallet for Union Bank of India. In order to take this further investigated, we request you to contact the Union Bank of India for the same.

You may also write to us at [protected]@citruspay.com for further assistance on this.

Thanks,
Deb's
Thank you for responding, Union bank of India has requested all details for the transaction i have forwarded the mail to u please respond to them directly


regards

Amount debit but no Recharge

I Recharge sundirect DTH 17th may transfer I'd 817726citrus[protected] so refund my money
On 8th morning 5:45 AM from my account 5000 has been transfered to PUR/CITRUS PAY-DIGIPURSE/CHE/CITRUS PAY-DIGIPURSE. Seq no 502672
request you to look into this and provide the details required to get back my money.

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