[Resolved] Citrus Payment — refund my deducted amount from credit card

A

anil gagandlda

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi team,

I was tried paying my hp-gas amount using citrus payment.
Amount got deducted from credit card, failed transaction message was shown at end of payment. But rs 814 got deducted from my credit card

Transaction id:[protected]
Amount: 814.50
Date: 24-sept-2018

Please refund my deducted amount back.

Thanks,
Anil
[protected]

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Aug 8, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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