[Resolved] Citrus Payment Solutions — account debited but payment not remitted to icici lombard | |||
To pay for my insurance for 2wheelel to ICICI LOMBARD thru Sbi internet banking.I made payment of rs 1471 This amount was debited to my ac on 10 may19 but recd msg from you that transaction failed.TRANSACTION REF OL[protected] AND UNIQUE TRANSACTION CODE CHP201905101354132392338628 payment till date not recd by ICICI LOMBARD.PL CHECK AND CREDIT THE AMOUNT TO MY ACCOUNT [protected] OF SBI.AWAITING FOR UR PROMPT RESPONSE PL. KS RANDHAWA [protected] Was this information helpful? | |||
Jul 25, 2019 Complaint marked as Resolved Verified Support Jun 24, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Apologies for the unpleasant experience and the inconvenience caused. Kindly share your contact/policy details for us to check this from our end and get back to you on it.
Regards,
ICICI Lombard General Insurance