[Resolved] Citrus Payment Solutions — Account debited but the same is not reflected in the Merchant Account

vkt@1965

Jun 10, 2021

Address:

1/42, VIVEK KHAND 1, GOMATINAGAR lUCKNOW 226010

I paid Rs 4887 on 07.04.2021 towards my bill for House rent from Luknow Nagar NIgam but the same is not reflected in the merchant account (Lucknow Nagar Nigam).
Transaction reference [protected]IGAKXEWAA4 TRANSFER

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Aug 12, 2021

Complaint marked as Resolved

Jun 10, 2021

Updated by vkt@1965 Name of the Beneficiary : Lucknow Nagar Nigam, Lucknow

Verified Support

Jun 19, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team