[Resolved] Citrus Payment Solutions — account debited twice for same item | |||
I had booked my movie tickets in spicinema app on 31st march 2018 and during the first time i got an error after the otp was logged in and so i tried again and the same result and so i tried again to book it and still the same result. I did not receive any confirmation from the cinema for the ticket also but all three transaction of my were debited from my axis bank account for the tune of rs. 3917.28 (Rs.1305.76 x 3 times). Kindly refund me the complete money as i have not received the tickets also by email or by sms on my mobile.in case of any doubts please contact me on my mobile no. [protected]. The reference numbers of the three transaction as as follows : 1. [protected] 2. [protected] 3. [protected] Kindly help me get back my money. Regards, Kamlesh patel Reg Was this information helpful? | |||
May 2, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 01, 2018 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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