[Resolved] Citrus Payment Solutions — Airtel 4g bill payment declined message but money debited from hdfc bank account | |||
I paid bill for airtel 4g number [protected] through "My airtel" mobile app through hdfc netbanking. I received response from citrus payment as transaction declined. but the money is debited from hdfc account. on January 11, 2017. Hdfc banking details on transaction: Cheque/ref no[protected] Narration:[protected]/CitrusAirtel airtel txn ID:[protected] Was this information helpful? | |||
Feb 17, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jan 17, 2017 Citrus Payment Solutions Customer Care's response Hi Ajinkya, We would like to inform you that the TXN was not successful at our end. The debited amount has already been refunded from our end on 12th Jan 2017. The same should reflect in your account within 5 to 10 working days. For more help and assistance you can also write to us at [protected]@citruspay.com. Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
I request you to share your complete issue, transaction details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.
-Bejoy
HDFC Bank Customer Assistance